Client Retention for Wellness Professionals
This self-paced course focuses on client retention strategies tailored for massage therapists, physiotherapists, chiropractors, osteopathic therapists, and energy healers. Learn effective communication techniques, relationship-building practices, and tools for increasing client satisfaction to foster long-term loyalty and business growth.
Time to Complete: 3 hour
MTAS CECs: TBA
CMMOTA CECs: TBA
NHPC CECs: 3 Credit
Certificate of Completion earned upon successful completion of the exam; will be sent to email provided within 5-7 business days.
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Lecture
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Module 1 - Introduction to Client Retention
In this module, we’ll explore why client retention is vital to the success of your practice and how retaining clients is far more cost-effective than constantly seeking new ones.
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Module 2 - Creating an Exceptional Client Experience
IN THIS MODULE, WE’LL FOCUS ON HOW TO CREATE AN EXCEPTIONAL EXPERIENCE FOR YOUR CLIENTS FROM THE MOMENT THEY WALK IN (OR CONTACT YOU) TO THE MOMENT THEY LEAVE.
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Module 3 - Rebooking Strategies and Follow-Ups
In this module, we’ll explore how to encourage rebooking without being pushy and the best practices for following up with clients to keep them engaged.
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Module 4 - Handling Client Concerns and Feedback
In this module, we’ll discuss how to handle client concerns, cancellations, and feedback in a way that promotes trust and loyalty.
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Module 5 - Marketing for Retention
This module will guide you through the process of creating a comprehensive client retention plan.
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Resources Explanations
There are many resources that accompany this course.
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Client Retention for Wellness Professionals
A short exam to test your knowledge.
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